Return and Refund Policy
At OnlineFlooring.ae, we take pride in providing high quality flooring Dubai products and reliable flooring installation services. We understand that sometimes things may not go as planned, so we have created a clear and fair Return and Refund Policy to guide you.
Our goal is to ensure transparency while maintaining the quality standards of our flooring products and services.
Eligibility for Returns
Returns are applicable under specific conditions only.
You may request a return if:
- The product delivered is damaged or defective
- You received the wrong item compared to your order
- The product is significantly different from the agreed specification
To be eligible, the issue must be reported within a reasonable time after delivery.
Non Returnable Items
Due to the nature of flooring materials and customization, certain items cannot be returned, including:
- Custom cut flooring materials
- Installed flooring work or completed installation services
- Products that have been used, altered, or damaged after delivery
- Clearance or special discounted items (if clearly mentioned at purchase)
We recommend checking all materials before installation begins.
Return Request Process
If you believe you are eligible for a return, please follow these steps:
- Contact our team with your order details
- Provide clear photos or proof of the issue
- Our team will review your request
- Once approved, we will guide you through the next steps
We aim to handle all return requests fairly and quickly.
Refund Policy
Refunds are processed based on the situation and product condition.
Refunds may be issued when:
- A return is approved after inspection
- An order cannot be fulfilled
- A valid quality issue is confirmed
Refunds are usually processed through the original payment method. Processing time may vary depending on your bank or payment provider.
Flooring Installation Services
For installation services:
- Once installation has started or completed, refunds are generally not applicable
- If there is a service-related issue, we will first attempt to resolve it through corrections or adjustments
- Any concerns must be reported immediately after service completion
We always aim to ensure customer satisfaction before closing a project.
Order Cancellation
You may request cancellation of your order under the following conditions:
- Before the order is processed or materials are arranged
- Before installation work has started
Once materials are sourced or installation is scheduled, cancellation may not be possible or may involve partial charges.
Damaged or Incorrect Deliveries
If your order arrives damaged or incorrect:
- Notify us as soon as possible
- Share photos or relevant details
- Do not proceed with installation before contacting us
We will review the issue and arrange a suitable solution, which may include replacement or refund depending on the case.
Replacement Policy
In some cases, we may offer replacement instead of refund if:
- The product is defective
- The wrong item was delivered
- The issue can be resolved with a replacement unit
Replacement depends on product availability.
Inspection and Approval
Before installation, customers are advised to carefully inspect all flooring materials.
Once installation begins, it is considered that the product has been accepted in its delivered condition unless a prior issue was reported.
Delays in Refund Processing
While we process refunds as quickly as possible, delays may occur due to:
- Bank processing times
- Payment gateway procedures
- Verification of claims
We appreciate your patience during such cases.
Our Commitment
At OnlineFlooring.ae, we aim to maintain fairness and trust in every transaction. Whether you are purchasing flooring materials, exploring information, or booking installation services, we are committed to resolving any issues professionally and transparently.
Contact Us
If you have any questions about returns, refunds, or your order status, feel free to contact our team.
We are always here to support you and ensure your flooring experience remains smooth and reliable.