Product Warranty

At Online Flooring, we are committed to supplying high-quality flooring Dubai products and delivering professional installation services across Dubai. We carefully source our flooring materials from trusted manufacturers to ensure durability, performance, and long-lasting value. This Product Warranty page explains the warranty coverage available for our products and installation services.

Our Commitment to Quality

We take pride in offering flooring solutions that meet high standards of quality and craftsmanship. Every product is inspected before delivery, and our installation team follows industry best practices to ensure a professional finish.

Product Warranty Coverage

The warranty for each flooring product is provided by the respective manufacturer and may vary depending on the product type, brand, and intended use.

Products covered may include:

Manufacturer warranty periods differ by product and are available upon request before purchase.

Installation Workmanship Warranty

We stand behind the quality of our installation services. Our workmanship warranty covers installation defects resulting directly from our installation process when the flooring has been installed by our professional team.

The workmanship warranty may include:

Improper installation
Loose flooring caused by installation errors
Incorrect plank or tile alignment
Installation-related gaps
Adhesive application issues
Skirting installation defects
Transition strip installation defects

If a workmanship issue is identified during the applicable warranty period, we will inspect the installation and, where covered, repair or replace the affected area at no additional labor cost.

What Is Covered

Depending on the product and manufacturer, warranty coverage may include:

Manufacturing defects
Material defects
Structural failure under normal use
Locking system defects (where applicable)
Surface wear within warranty specifications
Delamination due to manufacturing defects
Factory finish defects

Coverage is subject to the manufacturer’s warranty terms and proper installation and maintenance.

What Is Not Covered

The warranty does not cover damage resulting from:

Improper use or misuse
Normal wear and tear
Accidents or impact damage
Water damage caused by flooding or plumbing leaks
Fire or natural disasters
Excessive moisture or humidity beyond product specifications
Improper cleaning methods
Use of harsh chemicals
Scratches caused by pets or furniture
Moving heavy objects without protection
Unauthorized repairs or modifications
Improper installation performed by third parties
Failure to follow recommended maintenance guidelines
Commercial use of products intended for residential applications

Customer Responsibilities

To maintain warranty eligibility, customers should:

Follow all recommended cleaning and maintenance instructions.
Use the flooring only for its intended application.
Protect flooring with furniture pads where appropriate.
Clean spills promptly.
Maintain suitable indoor environmental conditions.
Retain the original purchase invoice and installation documentation.

Warranty Claim Process

If you believe your flooring has a manufacturing or installation defect, please contact our customer support team as soon as possible.

When submitting a warranty claim, please provide:

Customer name
Contact information
Order or invoice number
Product details
Installation date
Description of the issue
Photographs showing the affected area

Our team will review your claim and may arrange an on-site inspection if required.

Inspection and Resolution

Once your claim is received, we will:

Review the submitted information.
Verify warranty eligibility.
Arrange an inspection if necessary.
Determine whether the issue is covered.
Recommend repair, replacement, or another appropriate solution.

If the issue is determined to be covered under warranty, we will work to resolve it as efficiently as possible.

Product Variations

As flooring products are made from natural materials or manufactured in production batches, slight variations in color, texture, grain, pattern, and finish may occur. These natural variations are not considered manufacturing defects and are not covered under warranty.

Limitation of Warranty

This warranty is limited to the repair or replacement of defective materials or correction of installation defects covered under the applicable warranty. It does not extend to indirect, incidental, or consequential damages, including loss of use, business interruption, accommodation costs, or other related expenses where permitted by applicable law.

Warranty Transfer

Unless specifically stated by the product manufacturer, warranty coverage applies only to the original purchaser and is generally non-transferable.

Need Assistance?

If you have any questions regarding product warranties, installation warranties, or maintenance recommendations, our team is always happy to help. We can explain the warranty applicable to your selected flooring product before you make your purchase and assist you throughout the warranty period.